If you have any questions about the following policies, please feel free to submit your questions by e-mail at emmaydiamonds18@gmail.com or contact Customer Care
All packages shipped from EmmayDiamonds.com are fully insured to your doorstep
for security purposes, signature is required for all deliveries.
Products are delivered world wide.
The cost of goods payable to EmmayDiamonds.com are only selling price(within India) The cost of goods payable to EmmayDiamonds.com is selling price + shipping charges for (International shipments), if there is any duties and taxes in your country that amount you will have to pay extra to the courier company .
The Member has to specify the address and details of the person who will collect the shipment at the time of purchase. At the time of placing the order, the Member has to state full name of the recipient as stated in his / her government approved photo identification. At the point of delivery the recipient, to collect the physical product, will have to provide any one of the following government approved photo identification card:
a) Ration Card ( should be issued in the name of the Member / recipient in the case of a gift);
b) Drivers License;
c) Permanent Account Number (PAN) card;
d) Voters Identification card; or
e) Passport.
Delivery shall be made by the courier agent only after the photo and name of the recipient is verified and confirmed by such courier agent. To ensure safe and secure delivery of the package the courier agent will also note down the details of the government photo identification. The recipient of the package must co-operate with the courier agent by providing required and valid copies of his / her government approved photo identification.
In case the Member wants any other person to receive the delivery on his behalf he / she needs to specify details of the same at the point of ordering only. All items shall be delivered directly to the person as specified at the point of ordering and the Member cannot (under no circumstances whatsoever) change the recipient details after the order is processed.
All local charges shall be borne by the Member. Recipient accepting delivery should not accept deliveries where the box or packaging has been tampered with or if the box is empty.
The recipients receiving the delivery must open the package and check its contents prior to accepting the delivery or signing the delivery receipt.
If the recipient is not available at the time of delivery, the courier company shall try and deliver the item thrice before returning the same to Company. All costs for re-shipment and handling in the case of non-delivery to the Member shall be chargeable to the Member.
Delivery guarantee is subject to terms and conditions of the courier company. Any inconsistencies in name or address will result in non delivery of the product.
EmmayDiamonds.com Online shopping portal - payment gate way is secured by and direct tie up with ICICI bank and fully secured by 3d and 128 bit inscription, verified by ENTRUST, VISA and MASTER CARD SECURE CODE.
We Accept All Major International Credit Cards/Pay Pal/Bank Transfer
You can transfer money from your bank to our bank in India,our account details are as follows
Account Name - EmmayDiamonds.comICICI Bank
GKW BULDING,POTTAMMAL JUNCTION,MAVOOR ROAD,KOZHIKODE,673017
Kerala,India
Please follow the below mentioned procedures and email us at mail@emmaydiamonds.com
Identify our correspondent banks in your country based on the currency you wish to transfer to us from the list given below.
Give the information to your bank from the list given- (Eg- details of our correspondent bank in your country+correspondent bank's account number+correspondent bank's swift code+icici bank India swift code+EmmayDiamonds.com account number+Account Details+)
You can transfer money to us without any difficulty. The shipment of products are done only after receiving the payment in our account. any information regarding the currency convertion please visit www.xe.com (courtesy-www.xe.com)
Sr.No | Nostro with Foreign Bank | Currency | Account NO. | Swift Code |
1 |
JP Morgan Chase Bank, |
EUR |
6231605970 |
CHASDEFXXXX |
2 |
National Westminster Bank Plc, |
GBP |
10001247 |
NWBKGB2LXXX |
3 |
Sumitomo Mitsui Banking Corporation, |
JPY |
4296 |
SMBCJPJTXXX |
4 |
JP Morgan Chase Bank, |
USD |
001 1 427374 |
CHASUS33XXX |
5 |
Bank of Newyork, |
USD |
8900584033 |
IRVTUS3NXXX |
6 |
JP Morgan Chase Bank. |
AUD |
10039347 |
CHASAU2XXXX |
7 |
Royal Bank of Canada, |
CAD |
95911022482 |
ROYCCAT2XXX |
8 |
UBS Zurich |
CHF |
02300000036549050000Y |
UBSWCHZH80A |
9 |
ICICI Bank Hongkong Branch |
USD |
899005000077 |
ICICHKHHXXX |
10 |
Wachovia Bank, (New York International branch), |
USD |
2000191003846 |
PNBPUS3NNYC |
11 |
Emirates Bank International, |
AED |
4809148786 |
EBILAEADXXX |
12 |
Den Danske Bank , |
DKK |
3996026914 |
DABADKKKXXX
|
13 |
HSBC Bank, |
HKD |
502626047 |
HSBCHKHHHKH |
14 |
Den Norske Bank - |
NOK |
7001.02.04230 |
DNBANOKKXXX |
15 |
Commercial Bank of Qatar |
QRY |
4010004124002 |
CBQAQAQAXXX |
16 |
Skandinaviska Enskilda Banken |
SEK |
52018562525 |
ESSESESSXXX |
17 |
Chas Manhattan - |
SGD |
111940147 |
CHASSGSGXXX |
18 |
ICICI Bank Hongkong Branch |
EUR |
899005000249 |
ICICHKHHXXX |
EmmayDiamonds.com Online shopping portal - payment gate way is secured by and direct tie up with ICICI bank and fully secured by 3d and 128 bit inscription, verified by ENTRUST, VISA and MASTER CARD SECURE CODE.
We will be accepting all Credit Cards/Debit Cards/Internet Banking/PayPal etc for online shopping within India. Cheques/DD etc has to be sent to the office address
For International Bank TransferPlease follow the details and instructions to transfer funds from your country to India without any difficulty is mentioned below You can transfer money from your bank to our bank in India,our account details are as follows
You can transfer money from your bank to our bank in India,our account details are as follows
Account Name - EmmayDiamonds.comICICI Bank
GKW BULDING,POTTAMMAL JUNCTION,MAVOOR ROAD,KOZHIKODE,673017
Kerala,India
Email us at emmaydiamonds18@gmail.com If the payment is made by cheque or demand draft, the products will be despatched only after the collection of the cheque or demand draft.
We accept the debit cards of the following Banks |
NAME OF BANK |
Andhra Bank |
Axis Bank Limited |
Barclays Bank Plc |
Canara Bank |
City Union Bank Ltd |
Corporation Bank |
Deutsche Bank AG |
GE Money Financial Services Ltd |
HDFC Bank Limited |
ICICI Bank Ltd |
Indian Overseas Bank |
Kotak Bank - Virtual card |
Standard Chartered Bank |
State Bank Of India |
Syndicate Bank |
The Federal Bank Ltd |
If you are not satisfied with our products we shall refund the money with no question asked and no deduction of any charges subject to the below mentioned Return and Exchange Policy. Return shipping charge is free for 15 Days Money Back Return Policy. Solitaire Diamonds cannot be accepted for 15 Days Money Back Return Policy
If you are not satisfied with our products you can exchange with the other products for a Life Time with no question asked subject to the below mentioned Return and Exchange policy. The Making Charges will be deducted also the jewellery will be valued based on that days price of gold and gemstones etc. the amount will be intimated to the customer. Return Shipping Charges has to be paid by the customer. Solitaire Diamonds cannot be accepted for Life Time exchange policy
1. The items must be returned in the same condition as it was sent from EmmayDiamonds.com any returns showing signs of wear and tear or those that have been engraved, altered, resized (by a jeweller other than EmmayDiamonds.com), or damaged in any other way cannot be accepted for return or exchange.
2. EmmayDiamonds.com will refund the full cost of the item if it falls under 15 Days Money Back Return Policy. Refunds will be made by the same mode the payment is done . All requests will be processed after our laboratory inspects and verifies the condition of the item.refunds take approximately five business days to process upon receipt of the item. For any questions or comments please email us at mail@emmaydiamonds.com
3. EmmayDiamonds.com will exchange the products for a life time if it is send for Life Time Exchange Policy by reducing the Making Charges and by valuing the jewellery based on that days price of gold and gemstones. the amount will be intimated to the customer. Return shipping charge is payable by the customer
4. As our customer, we believe you should feel good about your purchase. we provide you with detailed descriptions and pictures of our products so you can make an informed decision along with friendly customer support and shop with confidence knowing our items are guaranteed and backed by our 15 Days Money Back Policy and Life time Exchange Policy
5. Currently no Returns and Exchange for International Customers
6. Solitaire Diamonds cannot be accepted for 15 Days Money Back Policy and Life Time Exchange Policy
6. How to Return the products for Indian Customers
1. Call or Email our customer care and you will be given a Return Authorization Code, once you let us know the item you would like to return along with your Order No
2. We will courier you a tamper proof package with the Return Authorization code, your Name and address on the outside return area and a unique serial number pre-printed
3. Secure your jewellery with the original packing materials and certificate in the tamper proof package provided by EmmayDiamonds.com . Note that once the package is sealed, it cannot be opened unless destroyed
4. Once your package is ready, just call our customer care team and we will send a courier to pick it up from you
5. Once your returned item is received by EmmayDiamonds.com your refund or new order will be processed shortly
6. Currently no Returns and Exchange for International Customers
7. Maintenance/Warranty
To be send back to us for maintenance. Any manufacturing defect repair is done free of cost, any repair arise out of ware and tare or wrong usage has to be paid by the customer
8. Product AvailabilityAll items listed on our website are subject to availability. With the high volume of orders we receive and the items we carry, at times, an item may be sold before we are able to update our site. If an item is out of stock, a sales consultant will promptly email to you to help you search for a comparable item.despatch of the products ordered are subject to the ready availability, we will inform you the date of despatch of the products ordered
9. Product PricingDue to pricing fluctuations in the gold and diamond market, our prices are subject to change without notice
10. Product Information and ImagesManagement makes every attempt to ensure that our expansive online catalogue is as accurate and complete as possible. In the event an item is listed with an inaccurate description or incorrect price due to data-entry or system error, we reserve the right to correct any and all errors and cancel any orders placed for the item listed at the incorrect price or with the inaccurate description. It is possible that the shape, size, texture and color of the actual piece may vary from the picture in the catalogue or the website
11. EmmayDiamonds.com Policy and Industry Stance on Conflict DiamondsHere at EmmayDiamonds.com we adhere to a strict, zero-tolerance policy toward conflict diamonds.EmmayDiamonds.com only deals with highly reputable and well-known diamond suppliers who participate in the System of Warranties and follow the guidelines of the Kimberly Process. All diamonds provided by EmmayDiamonds.com are obtained through legitimate sources, and are warrantied to be conflict free. The World Diamond Council was formed in 2000 to help stop the trade of conflict diamonds. Governments as well as nongovernmental organizations have adopted the Kimberley Process to police trade lines and aide in banning the sale of conflict diamonds. The Kimberly Process, which came into operation on January 1, 2003, is a system to ensure every rough diamond crossing the border is certified conflict free by a strict system of forgery-resistant documents and serial numbers. This process has helped make more than 99% of all diamonds traded in the industry conflict free If you have any questions or concerns in regards to your diamond purchase, please email us at mail@emmaydiamonds.com
12. Custom OrdersMany of our items may be altered in various ways. Occasionally we receive requests to use sapphires, rubies, or other stones in place of what may be displayed on our site. Other requests have included the use of more or less stones or different size stones for a particular item. Such requests may be possible, subject to the conformation, estimation and delivery time from EmmayDiamonds.com by paying an advance of 80% of the value. The value will be intimated to you by email Custom orders are accepted for gold, diamonds,gemstones jewellery also solitaire diamonds, gemstones and birth stones subject to the conformation from EmmayDiamonds.com
13. InsuranceInsurance is included in the price
14. Legal juristrictionAll legal matter disputes will be entertained in the courts of Calicut, Kerala, India only
15. Trade enquiriesFor trade enquiries, please contact us at mail@emmaydiamonds.com
16. Registration or becoming a member in EmmayDiamonds.comAll users will have to get registered and become member of EmmayDiamonds.com for online purchase or transaction of any of its products. Members will be updated by email all the new product launches, special or festival offers etc
17. Earn Loyalty points by purchase programmeEmmayDiamonds.com loyalty points can be earned when you purchase from EmmayDiamonds.com. The purchaser will earn 1% of the shopping bill as loyalty points. (Eg. If the shopping bill is Rs.10000 the shopper will earn 100 loyalty points valuing Rs 100 ( 1 loyalty point = Rs.1) Whatever amount may be the shopping bill the purchaser will earn 1% of the shopping bill as loyalty points which can be redeemed in your next shopping bill.
Subject to the below mentioned Terms and Conditions1. loyalty points earned can only be redeemed when you purchase in EmmayDiamonds.com without any limitation on the loyalty points earned
2. is void if your account is suspended or deactivated
3. Program is void where prohibited
4. EmmayDiamonds.com reserves the right to discontinue, modify, or suspend the EARN LOYALTY POINTS BY PURCHASE PROGRAMME at any time and for any reason. EmmayDiamonds.com reserves the right to verify the identity and eligibility of any customer participating in the program and to disqualify anyone from receiving credit if it is determined that the customer has not complied with the rules of this promotion